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authorDavid Henkel-Wallace <gumby@cygnus>1992-07-29 16:21:34 +0000
committerDavid Henkel-Wallace <gumby@cygnus>1992-07-29 16:21:34 +0000
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+\input texinfo
+@c $Id$
+@setfilename intro.info
+@settitle Introduction
+@iftex
+@c The include file "texiplus.tex" is in the texinfo/cygnus dir, and
+@c implements Cygnus modifications to the texinfo manual style.
+@input texiplus
+@c The include file "smpklug.texi" is a kluge to deal with local
+@c document production issues at Cygnus; it's safe to comment out this
+@c line if you don't have (or don't want) the file.
+@input smpklug.texi
+@smallbook
+@cropmarks
+@finalout
+@c We don't actually want a titlepage; HEADINGSon is usually called by
+@c @end titlepage to turn on footers and headers.
+@setchapternewpage odd
+@HEADINGSon
+@end iftex
+
+@node Top,,,
+@unnumbered Introduction
+
+This Developer's Kit puts at your disposal, in a single coordinated
+and tested release, some of the best software development tools
+available:
+
+@table @t
+@item gcc
+C compiler
+
+@item g++
+C++ compiler
+
+@item gdb
+Debugger
+
+@item make
+Automates building and installing your programs
+
+@item gprof
+Performance analyzer
+
+@item byacc
+Parser generator
+
+@item flex
+Fast lexical analyzer generator
+
+@item libg++.a
+Class library for C++
+
+@item send_pr
+Script to send structured problem reports to Cygnus
+
+@item diff
+Compares source files
+
+@item patch
+Installs source fixes
+
+@item info
+@itemx makeinfo
+Online documentation tools
+
+@item texinfo.tex
+@itemx texindex
+Documentation printing tools
+@end table
+
+On most host systems, the following are also included (to see if
+they are available on your host, @pxref{Contents, Release Contents,
+Release Contents, README.info, Installation Notes}).
+
+@table @t
+@item gas
+Assembler
+
+@item ld
+Linker
+
+@item ar
+Manages object code archives
+
+@item nm
+Lists object file symbol tables
+
+@item objdump
+Displays object file information
+
+@item ranlib
+Generates archive index
+
+@item size
+Lists section and total sizes
+
+@item strip
+Discards symbols
+@end table
+
+These tools are free software; most of them are from the GNU project,
+produced by the Free Software Foundation (FSF). ``GNU'' is the name of
+the FSF's evolving system (in speech, the `G' is sounded). Cygnus
+Support collaborates with the FSF in developing these tools. In this,
+our @dfn{Progressive} product, we've assembled the most recent forms of
+the development tools, tested them, made sure they work well together,
+made them easy to install---the installation tape comes with binaries
+already compiled for your system---and made them easy to reconfigure and
+recompile from source.
+
+Cygnus Support exists to help our clients exploit their freedom in
+using, adapting, or enhancing this software. @xref{Cygnus,,About Cygnus
+Support}, for more information.
+
+@page
+@node Copying,,,
+@section Free Software
+If you find our Developer's Kit useful, please feel free to give or sell
+copies of the software and documentation to anyone you like.
+
+Cygnus products are @dfn{free software}, protected by the @sc{gnu} General
+Public License (GPL). The GPL gives you the freedom to copy or adapt any
+program it licenses---but every person getting a copy also gets with it the
+freedom to modify that copy (which means that they must get access to
+the source code), and the freedom to distribute further copies. Typical
+software companies use copyrights to limit your freedoms; the GPL is
+designed to preserve your freedoms.
+
+Fundamentally, the General Public License is a license which grants you
+these freedoms, and only imposes restrictions to ensure that no one can
+take these freedoms away from anyone else.
+
+For full details, see the @strong{LICENSE} section in this manual
+set.
+
+@page
+@node Manuals,,,
+@section Manuals
+@noindent
+These printed manuals are included in your Cygnus Progressive Release:
+@display
+
+@cite{Using the @sc{gnu} C Compiler}
+
+@cite{The C Preprocessor}
+
+@cite{GDB: The @sc{gnu} Source-Level Debugger}
+
+@cite{Using @code{as}: The @sc{gnu} Assembler}
+
+@cite{The @sc{gnu} Binary Utilities}
+
+@cite{@code{gld}, the @sc{gnu} Linker}
+
+@cite{@sc{gnu} Make: A Program for Directing Recompilation}
+
+@cite{User's Guide to the @sc{GNU} C++ Class Library}
+
+@end display
+
+The manuals are designed for easy online browsing (@pxref{Info,,Online
+Documentation}). For online use, the accompanying software distribution
+tape includes all the printed manuals, and also the following documents:
+
+@table @emph
+@item FLEX: A Fast Lexical Analyzer Generator
+Generates lexical analyzers suitable for GCC and other compilers.
+
+@item Info: Documentation Browsing System
+Full details on the @code{info} browser.
+
+@item Texinfo: The @sc{gnu} Documentation Format
+How you can use @TeX{} to print these manuals, and how to write your own
+manuals in this style.
+
+@item Using and Porting @sc{gnu cc}
+Detailed information about what's needed to put @sc{gnu cc} on different
+platforms, or to modify @sc{gnu cc}. Also includes all the
+information in the printed manual @cite{Using the @sc{gnu} C Compiler}.
+@end table
+
+@noindent
+Finally, @code{man} pages are included for all the programs in the release.
+
+You have the freedom to copy the manuals, like the software they cover;
+each manual's copyright statement includes the necessary permissions.
+The manuals themselves are also free software, and the source for them
+is also available on the tape.
+
+@node Info,,,
+@section Using Online Documentation
+
+You can browse through the online documentation using either @sc{gnu} Emacs,
+or the program @code{info} included on the accompanying tape.
+Online, the manuals are organized into @dfn{nodes}, which correspond to
+the chapters and sections of a printed book. You can follow them in
+sequence, if you wish, just like in the printed book---but there are
+also other choices. The documents have menus that let you go quickly to
+the node that has the information you need. @code{info} has ``hot''
+references; if one section refers to another, you can tell @code{info}
+to take you immediately to that other section---and you can get back
+again easily to take up your reading where you left off. Naturally, you
+can also search for particular words or phrases.
+
+The best way to get started with the online documentation system is to
+run the browser @code{info}. After the Progressive Release is installed on
+your system, you can get into @code{info} by just typing its name---no
+options or arguments are necessary---at your shell's prompt (shown as
+@samp{eg%} here):
+@example
+eg% info
+@end example
+
+@noindent
+@code{info} will display its first screen, a menu of the documentation
+available, and will await your input. Typing the single letter
+@example
+h
+@end example
+@noindent
+requests a tutorial, designed to teach you how to use @code{info}.
+
+If you already use Emacs, you may want to get into the documentation
+browsing mode, instead, by typing @kbd{C-h i} inside Emacs.
+
+You can get out of @code{info} at any time by typing the single letter
+@kbd{q}.
+
+@page
+Here is a summary of all the @code{info} commands; @code{info} itself
+can display a summary like this at any time, when you type the single
+character @kbd{?}.
+
+@smallexample
+@cartouche
+h @r{Invoke the Info tutorial.}
+q @r{Quit Info}
+
+@i{Selecting other nodes:}
+n @r{Move to the ``next'' node of this node.}
+p @r{Move to the ``previous'' node of this node.}
+u @r{Move ``up'' from this node.}
+m @r{Pick menu item specified by name (or abbreviation).}
+ @r{Picking a menu item moves to the corresponding node.}
+f @r{Follow a cross reference. Reads name of reference.}
+l @r{Move to the last node you were looking at.}
+
+@i{Moving within a node:}
+Space @r{scroll forward a page.}
+DEL @r{scroll backward a page.}
+b @r{Go to beginning of this node.}
+
+@i{Advanced commands:}
+1 @r{Pick first item in node's menu.}
+2 - 5 @r{Pick second ... fifth item in node's menu.}
+g @r{Move to node specified by name.}
+ @r{You may include a filename as well, as @code{(@var{FILENAME})@var{NODENAME}}.}
+s @r{Search through this Info file for a specified string,}
+ @r{and select the node in which the next occurrence is found.}
+Ctl-p @r{Print the contents of this node using @samp{lpr}.}
+@end cartouche
+@end smallexample
+
+@page
+@node Bugs,,,
+@section Reporting Trouble
+We've tried to make the programs in your Progressive Release as
+trouble-free as possible. If you do encounter trouble, however, we'd
+like to be able to diagnose and fix the problem as quickly as possible.
+You can help us do that by using the script @code{send_pr} to send us your
+problem reports.
+
+@code{send_pr} invokes an editor on a problem report form (after
+trying to fill in some fields with reasonable default values). After
+you exit the editor, @code{send_pr} sends the filled out form to the
+problem report management system (PRMS) at Cygnus Support. You can
+use the environment variable @code{EDITOR} to specify what editor to
+use (the default is @code{vi}).
+
+@code{send_pr} attempts to send your problem report to Cygnus via
+electronic mail. If your site cannot support this, you can still use
+the problem report form: use @samp{send_pr -p} to capture a copy of the
+blank problem-report form and fill it in. (You can also photocopy the
+blank form at the end of this section to fill in.) In either case you
+can FAX the problem report to Cygnus at @w{+1 415 322 3270}.
+
+At Cygnus Support, the problem report is assigned a unique number and is
+stored in the PRMS database according to its category and your
+customer-id. PRMS automatically replies with an acknowledgement, citing
+the category and the PR number. As the next step, Cygnus staff inspects
+the bugreport (if you've marked your report as high priority, we respond
+with an analysis of the problem in less than one business day). We'll
+offer a solution as soon as possible, and await your feedback. As a
+matter of policy, we do not consider your problem report closed until
+you've agreed with a solution we offer.
+
+To ensure that a problem report is handled promptly, it must contain
+your (unique) customer-id and one of the available categories, shown as
+comments in the problem report form, to identify the problem area. As a
+Cygnus Support customer, you can obtain your customer-id by invoking
+@code{send_pr} with the @samp{-request-id} option.
+
+@page
+@subsection Filling out a problem report
+Problem reports are structured so that a program can manage them. When
+filling out the form, please remember the following guidelines:
+
+@itemize @bullet
+@item
+Each PR needs a valid customer-id and category.
+
+@item
+Describe only one problem with one PR.
+
+@item
+For follow-up mail, use the same subject line as the one in the
+automatic acknowledgent. It shows the category, the PR number and the
+original synopsis line. This allows Cygnus Support to make sure mail on
+the same problem report stays together.
+
+@item
+Please try to make the subject or synopsis line as informative
+as possible. For misbehaving software, you might use a sentence of
+the form ``with input foo, component xyz produces bar''.
+
+@item
+You don't need to delete the comment lines while editing the PR form;
+this is done by @code{send_pr}. Put your information before or
+after the comment.
+@end itemize
+
+@page
+For full details on @code{send_pr} and the supporting form, see the man
+page @code{send_pr}(1). Here is a sample blank problem-report form; if
+electronic mail from your site does not reach Cygnus, you can send us
+problem reports by photocopying this sample, filling it out, and sending
+it by FAX to @w{+1 415 322 3270}.
+
+@iftex
+@widen{28pt}
+@end iftex
+
+@smallexample
+SEND_PR: Choose from the following categories:
+SEND_PR:
+SEND_PR: bfd binutils bison clib config cvs
+SEND_PR: diff doc emacs g++ gas gcc
+SEND_PR: gdb grep ispell ld libg++ libiberty
+SEND_PR: libiberty make rcs readline send_pr texinfo
+SEND_PR: other
+SEND_PR:
+
+To: cygnus-bugs@@cygnus.com
+
+Subject:
+
+From:
+
+Reply-To:
+
+X-send-pr-version: send_pr: 1.15
+
+
+>Customer-Id:
+
+>Originator: <name of the PR author (one line)>
+
+>Organization: <organization of PR author (multiple lines)>
+
+
+
+>Confidential: <[ yes | no ] (one line)>
+
+>Synopsis: <synopsis of the problem (one line)>
+
+>Severity: <[ non-critical | serious | critical ] (one line)>
+
+>Priority: <[ low | medium | high ] (one line)>
+
+>Category: <name of the product (one line)>
+
+>Class: <[ sw-bug | doc-bug | change-request | support ] (one line)>
+
+>Release: <release number or tag (one line)>
+
+>Environment:
+ <machine, os, target, libraries (multiple lines)>
+
+
+
+>Description:
+ <precise description of the problem (multiple lines)>
+
+
+
+
+
+
+>How-To-Repeat:
+ <code/input/activities to reproduce the problem (multiple lines)>
+@end smallexample
+
+@iftex
+@widen{-28pt}
+@end iftex
+
+@page
+@node Cygnus,,,
+@section About Cygnus Support
+Cygnus Support was founded in 1989 to provide commercial support for
+free software. Cygnus supplies products and services that benefit
+advanced development groups by allowing them to use state-of-the-art
+tools without having to maintain them. With Cygnus Support, sites that
+once were forced to do their own tool support can recover that valuable
+staff time. Former users of proprietary software now may choose
+supported free software, combining the advantages of both worlds.
+
+Free software is faster, more powerful, and more portable than its
+proprietary counterparts. It evolves faster because users who want to
+make improvements are free to do so. Cygnus tracks these
+improvements and integrates them into tested, stable versions ready
+for commercial use, then backs this software with comprehensive
+support.
+
+With Cygnus Support as your partner, you will have the software and
+the support you need to meet your business objectives. Cygnus
+is intimately familiar with this software from extensive experience
+using, debugging, and implementing it. You get direct access to the
+most qualified support people: the authors of that software.
+
+We provide up-to-the minute ``progressive'' releases, for those who need
+the very latest version---or ``vintage'' releases: stable versions which
+have been through extensive use and testing.
+
+Because all our improvements are also free software, you can
+distribute them widely within your organization, or to your customers,
+without extra cost.
+
+@sp 4
+
+@display
+Cygnus Support
+814 University Avenue
+Palo Alto, CA 94301, USA
+
++1 415 322 3811
+
+email: @code{info@@cygnus.com}
+fax: +1 415 322 3270
+@end display
+
+@bye